I grew up with the notion that the customer is always right. No matter what. My grandfather worked at a long-gone department store in Minnesota and told me endless stories of opening early for little old ladies who needed a new girdle and staying late to find the...
It’s not a new story. Gurus emerge over and over with shiny, fabulous “new” approaches to the same business problems that entrepreneurs have grappled with forever. They are wrapped in pretty new packages and have splashy new graphics and clever new...